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Returns and Refunds

Thanks for shopping at Vivere Europe BV!  If you are not entirely satisfied with your purchase, we're here to help.




You have 30 calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Vivere will ship items 2-3 business days after we receive your order, it can take up to 5 business days for arrival thereafter 

Contact us

If you have any questions on how to return your item to us, contact us.




For products purchased in Europe:

Vivere Europe B.V.
Gewandeweg 5,
6161 DJ Geleen, Netherlands
PHONE: + 31 46 426 3555



For products purchased in the UK:


Global Freight Management Hersden Ltd.


5-10 Sparrow Way

Lakeview Business Park

Island Road, Hersden

Canterbury, Kent, CT3 4JH

United Kingdom

Phone +44 1227 64 71 17